FAQ
From our own experience, we know that there can sometimes be uncertainties in the ordering process for online orders or questions about individual products. That's why we want you to feel good and secure before placing your order. No questions should remain unanswered!
Do you have questions or a problem?
Our FAQs will probably already answer many open questions in advance.
Frequently Asked Questions:
I want to exchange my product
An exchange is no problem, provided that your product is still unworn, the original packaging including accessories is available and the return period of 14 days has not been exceeded. Cancel your order and order your desired product again in the online shop. This is necessary because we have to issue you a new invoice.
Your new product will then be shipped by us as soon as possible and will be with you within 5 to 8 working days.
As soon as your return has arrived with us, the amount will be refunded within a maximum of 10 days in the original payment method.
I want to return my product
Really a pity that it didn't work out with you and your Belvoir model!
A return is possible for 14 days, provided that the product is unworn and the original packaging including accessories is available. Please follow the instructions for cancellation in the terms and conditions and send the model to:
13 Mallory, Cambridge, CB1 1BX.
The shipping costs are to be paid by you in this case.
In order for us to assign your package immediately and guarantee a fast processing, please include the cancellation form with the package.
As soon as your return has arrived with us, the amount will be refunded within a maximum of 10 days in the original payment method. If you have ordered on account, our payment provider Klarna will be informed about the credit.
How long does shipping take?
It takes about 5-12 business days after your order is placed for your product to arrive.
How and where can I check my shipment status?
Once we have packed and made your order ready for shipping, you will receive a shipping confirmation by email.
What payment methods are available?
You can easily and conveniently pay for your order in our online shop using one of the following payment methods:
✓ PayPal
✓ Credit card (Mastercard, Visa, Amex)
✓ Maestro
✓ Apple Pay
✓ Google Pay